Channel Master CM-6104 Especificaciones descargar pdf (Pagina 39)

Chapter 2. Troubleshooting

Product Return Procedure

Step 1

Obtain the serial number and the model number of the defective unit, and secure a purchase order number to

cover repair costs in the event the unit is determined by the manufacturers to be out of warranty.

Step 2

Before you return the unit, have someone from your organization with a technical understanding of the

ZETA6104 system and its application include answers to the following questions:

• What is the extent of the failure/reason for return?

• How long did it operate?

• Did any other items fail at the same time?

• What was happening when the unit failed (e.g., installing the unit, cycling power, starting other

equipment, etc.)?

• How was the product configured (in detail)?

• Which, if any, cables were modified and how?

• With what equipment is the unit interfaced?

• What was the application?

• What was the system environment (temperature, enclosure, spacing, contaminants, etc.)?

• What upgrades, if any, are required (hardware, software, user guide)?

Step 3

Call for return authorization. Refer to the Technical Assistance phone numbers provided on the inside

front cover of this document. The support personnel will also provide shipping guidelines.

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Channel Master CM-6104 Especificaciones Pagina 39